Terms and Conditions

Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein. Throughout this site, the terms "we", "us", "our" and "Bagoxa" refer to the Bagoxa Comfort, Unipessoal Lda and any of its affiliated companies as appropriate to the context. “You” refers to any person accessing and/or using this website.



Name: Bagoxa Comfort Unipessoal, Lda

Adress: Avenida Duque D´Àvila, nº2 7º andar

             1000-140 Lisboa

Email - info@bagoxa.com

Telephone - 211 369 370

Tax identification - 510971180


Website Privacy Policy

Any personal information or material sent to Bagoxa website are subject to the Bagoxa policy on privacy and protection of personal data set out in the Privacy Notice located on this web page. Accuracy, completeness and timeliness of information Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.



Any non–personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non–confidential and non–proprietary. Anything you transmit or post becomes the property of Bagoxa and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Bagoxa is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Bagoxa's use will not violate any third party's rights or otherwise place us in breach of any applicable laws. Bagoxa is under no obligation to use the information submitted.


Intellectual property rights

All rights reserved. All copyright and other intellectual property rights in all text, images and other materials on this website are the property of Bagoxa or are included with the permission of the relevant owner. You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the above trademark notice appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website. The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Bagoxa. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Bagoxa will vigourously enforce its intellectual property rights to the fullest extent of the law.


How can I exchange or return an item?

You can exchange or return any item purchased in the online store, provided that it is in the same condition that you received it and accompanied by the invoice and the form of free resolution form (you can download the form here) duly filled in. You should send the article and its documentation to our headquarters at the following address:

Bagoxa Comfort Unipessoal, Lda

Rua Alves Redol, nº 5 3 dto

1000-029 Lisbon


Tel .: +351 211 369 370


To communicate the decision to exchange or return an article, you may use the email info@bagoxa.com and indicate the order number and the article in question.

In case of a refund, payment will be made through the same payment method used for the initial purchase, unless otherwise agreed between the two parties and provided that the customer does not incur any costs as a consequence of the refund.


How much time do I have to make a change?

The deadline for notification of the exchange or return decision is 14 days from the date of receipt of the article. You have 14 days from the date you have communicated this decision to send the item you wish to exchange or return.

In case of return, the payment will be refunded within 14 days from the date of receipt of the items that are sent for return.


Do I have to pay anything for the exchange / return?

In case of return of the piece to our offices, either by exchange or by return, the shipping costs will be borne by the customer.


Can I cancel an order before it has been shipped?

Yes. In order to communicate the decision to cancel your order before shipment, you can use the email info@bagoxa.com and indicate the order number in question. Payment will be refunded through the same method of payment used for the initial purchase, unless otherwise agreed between the two parties and provided that the customer does not incur any costs as a consequence of the refund.
The refund will be made within 14 days from the date of receipt of the email with the cancellation request.

Bagoxa reserves the right to refuse returns or exchanges communicated or sent after the established deadline, or articles that are not under the same conditions in which they were acquired, except in the case of a manufacturing defect.

In the event of a defect, Bagoxa will replace the item or refund the amount paid.